1. Information We Collect

We collect the following types of information to provide a better experience:

• Personal Information: Name, phone number, email (if provided), profile photo, vehicle registration, license and ID documents (for drivers).
• Location Information: Real-time GPS location, trip start/end points, routes, and distance data.
• Device Information: Mobile device model, operating system, app version, and device identifiers.
• Usage Information: Ride history, payment details, ratings, feedback, and communication with support.

2. How We Use Your Information

We use collected data to provide and improve our services, ensure safety, calculate fares, verify drivers, send notifications, resolve disputes, and comply with legal requirements.

3. Data Sharing and Disclosure

We share limited data with drivers/riders to enable rides, third-party providers for payment and verification, and authorities when legally required. We never sell or rent user data to others.

4. Data Security

We protect your data using SSL/TLS encryption, secure servers, and limited access controls. However, no system is 100% secure. Please keep your credentials confidential.

5. Your Rights

You have the right to access, update, or delete your personal data, or withdraw consent for data collection. Contact us at support@merosafari.com to make such requests.

6. Children’s Privacy

Our services are not for users under 18. If we discover data from minors, we delete it immediately.

7. Changes to This Policy

We may update this Privacy Policy occasionally. Continued use of the Mero Safari app means you accept the updated terms.

8. Contact Us

For questions or complaints, contact us at:
📧 support@merosafari.com
🌐 www.merosafari.com
📍 Itahari, Sunsari, Koshi Province, Nepal